Customer Service

Senior tickets are ONLY available to:
Senior (65+ years): The traveller must be able to present proof of age with picture ID.

Identification:
You must be able to present valid proof of age, student ID card, proof of military service or apprenticeship letter with picture ID upon request from check-in staff or Alsie Express staff. In case of missing or invalid ID, boarding will be denied, and a penalty of 1.000,- dkk has to be paid.

Youth & Student tickets are ONLY available to:
Young people (12-25 years old) and full-time students, apprentices and conscripts (26-31 years old).

Identification:
You must be able to present valid proof of age, student ID card, proof of military service or apprenticeship letter with picture ID upon request from check-in staff or Alsie Express staff. In case of missing or invalid ID, boarding will be denied, and a penalty of 1.000,- dkk has to be paid.

Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Unaccompanied minors may only travel on non-stop flights.
Once booked, please fill out the form from the Unaccompanied Minors page on our website, print a copy, and bring it with you to the airport.

Dear Customer,

The unaccompanied minors service is not available on the selected flight and date.

Please select a new date or contact us.

Thank you.

Alsie Express