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info@alsieexpress.com     +45 8881 1111     #AlsieExpress

Alsie Express Customer Service


I would like to change my ticket

If you have booked your ticket online, you can change the dates by clicking on the button below.

Change ticket

I would like to have a new receipt

If you would like to have a new receipt for your flight travel, please order one by clicking on the button below.

Order receipt

I would like to check-in online

If you are travelling from Copenhagen or Sonderborg, you can do online check-in. Online check-in is open from 24 hours before departure, until 1 hour before departure.

Read more about your check-in possibilities here…

Frequently Asked Questions

Can my child travel alone?

Yes. If your child is between 5-15 years old, it can travel alone onboard any Alsie Express flight.
Read more…

Can I bring my pet?

Yes, you are welcome to bring your pet onboard any Alsie Express flight.

We do have some rules that needs to be followed though. You can read more about them on our page “Travelling with pets.

When do I need to be at the airport?

In Sonderborg latest 15 minutes before departure.
In Copenhagen latest 30 minutes before departure.

If you have checked in baggage, or any other special baggage/needs, you need to check in earlier.
Read more here…

Can I bring a stroller/pram?

Yes. It’s free to bring a stroller or pram when travelling with Alsie Express.
Read more here…

Can I bring more then 23 kg baggage?

Yes. It’s possible to buy an extra 23 kg (1 bag extra).
Read more here…

Contact info:
Phone: +45 88 81 11 11.

Telephone opening hours (CET):

Monday to Thursday, 08:00 – 16:00
Friday, 08:00 – 15:30


Alsie Express
Lufthavnsvej 3
DK-6400 Sønderborg

Central Business Registration number: DK10225442

If you do not find the answer to your question or have further questions you are welcome to contact our customer service department.