Fortunately it is only rarely that baggage cannot be immediately located, and in this event we have a high chance of tracing it.
Although more frequent, it is somewhat more difficult to find baggage and objects forgotten or left in the airport or on the airplane.
For objects forgotten on the airplane or in Sønderborg Airport, please contact Sønderborg Airport. Whereas for objects forgotten at Copenhagen Airport shall be handed into the Police Lost Property Office.
Delayed baggage is usually found within 24 hours.
If your baggage does not turn up or is located shortly after landing, you are able to trace it.
Please address the staff in the arrival airport and they will help you search for it. When your baggage has been found we shall contact you to arrange when and where we shall deliver your baggage back to you.
Lost property from Alsie Express is recorded and handed in after a few days to the Police Lost Property Office.
Police Lost Property Office
Sonderborg Local Police
Tel.: +45 74 42 18 48