For security reasons, a flight may be delayed or cancelled. In such cases as these we guarantee to inform you as soon as possible and keep you up-to-date with new or alternative departures.
If your flight is more than two hours delayed, Alsie Express will generally offer reimbursement of reasonable costs, such as for food/beverages bought in the airport during this waiting time.
If your flight has been cancelled we offer to rearrange your travel to the destination, as well as to refund any costs incurred in connection with the waiting time; such as food/beverages, transport and any overnight stays.
If you would prefer to cancel your ticket as a result of a flight cancellation, you will naturally be fully reimbursed the price of your unused ticket for that specific departure. In such an event, please contact the staff at the Alsie Express counter in the relevant airport.
In the event of a flight cancellation the staff will keep you informed, in addition being available to answer your specific queries with regards to the cancellation.
Alsie Express observes EU Regulation 261/2004 in connection with delays and cancellations.